Refund/Exchange Policy

At CHIKANKARI BY A.F.C, we want you to be completely satisfied with your purchase. In case you're not, please follow the below process for initiating exchange at applicable charges of your order.

To start the exchange process for your order, please click here.
The exchange request has to be raised within 7 days from the date of receiving the product.
You need to enter the order number & your email/registered phone number. You can exchange the same product in a different color/size option or you can exchange with a different product from our catalog.

  • We will arrange a pick-up at applicable courier charges depending upon the number of pieces/weight whichever is higher or the client can send it through courier. The exchange process will start as soon as we receive the returned product.
  • The product should be unused/unworn and a request should be raised within 7 days of delivery
  • We Don't provide any refunds or cancellation. Only exchange facility is available at applicable courier charges.
  • No request will be taken for the products that are getting exchange for the second time.
  • The customer agrees not to dispute the decision made by Chikankari by AFC and accepts
    Chikankari by AFC's decision regarding the exchange validation that is - if the product is valid to be accepted as a exchange or not.


Please make sure that the products to be returned must be unused, unworn, unwashed, and undamaged. Return items will only be accepted in their original packaging, including hangers, polyester bags, hang tags on garments, or gift  ards. Any items that have been damaged, soiled, or altered will not be accepted and will be sent back to the customer.

General instructions for Exchange/Return in Chikankari

  • We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since in Chikankari embroidery threads are slightly long and are not cut too short to ensure that embroidery is protected.

  • The product is hand embroidered and may have slight dissimilarities that are a natural outcome of human involvement in the process. Such minor variations of stitches/motifs/ threads will not be liable under the exchange policy.

  • Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations. Thank you for your understanding!